Pick a route.
Each one has a stated response time.

No general enquiry inbox that nobody owns. Choose what this is about and it reaches the team that can actually answer, with the reply window written down.

Selected · Migration

Tell us what you are running now

Enough detail for us to come back with a written plan rather than a discovery call. Two minutes of typing saves a week of email.

req-previewupdates as you choose

RouteMigration team · response same day

ReachesMigration engineer, not a sales queue

Eligibility2+ production services → credit matched to annual spend, up to $5,000

You receiveA written architecture review with risks named, within 3 working days

ThenParallel run, data migration, and a cutover call with rollback tested

We do not pass your details to anyone, and there is no sequence of follow-up emails. One reply from a person, then whatever you ask for next.

Prefer to skip the form

Write to the team directly

Migration

migrate@darwa.com

Include your current provider and rough spend

Sales

sales@darwa.com

Procurement forms and security questionnaires welcome

Support

support@darwa.com

Paste the service id and the release number

Security

security@darwa.com

PGP key at darwa.com/.well-known/pgp

Community

Discord

Public help channel, fastest for small questions

Issues

github.com/darwa

CLI and SDK bugs, in the open

Status

status.darwa.com

Incidents and maintenance windows

Press

press@darwa.com

Facts, quotes, and brand assets

Coverage

Someone is awake when you are

Support is staffed across three overlapping windows. Incidents on Pro and Scale plans page an on-call engineer at any hour.

07:00 – 17:00

UTC+4 · Dubai

Middle East, South Asia, Europe morning

08:00 – 18:00

UTC+1 · Lisbon

Europe, Africa, US east coast morning

09:00 – 19:00

UTC−5 · Toronto

Americas, APAC evening

Migration credit

Moving two or more production services earns up to $5,000 in credit.

We match your current annual spend in platform credit, and an engineer runs the cutover with you. The full terms and the five-step process are on the pricing page.