DMCA Policy
How to tell us that material hosted on Darwa infringes your copyright, and how a customer can contest that claim.
- Send notices to dmca@darwa.com. We acknowledge within 1 business day.
- Valid notices are actioned within 5 business days and forwarded to the customer.
- Customers may file a counter-notice; access is restored after 10 business days unless court action begins.
- Repeat infringers lose their accounts.
Designated agent
Copyright Agent, Darwa Technologies FZ-LLC, Dubai Internet City, Dubai, UAE. Email dmca@darwa.com. Email is the fastest route and is preferred.
Filing a notice
Your notice must include all of the following, or we will ask you to resubmit:
- Identification of the copyrighted work you claim has been infringed.
- The exact URL or path of the material, specific enough for us to locate it.
- Your name, postal address, telephone number, and email address.
- A statement that you have a good-faith belief the use is not authorised by the rights holder, an agent, or the law.
- A statement, under penalty of perjury, that the information is accurate and that you are the rights holder or authorised to act for them.
- Your physical or electronic signature.
Knowingly filing a false notice carries liability for damages and legal costs. If you are unsure whether a use is infringing, take advice before submitting.
What we do next
| Step | Timing | What happens |
|---|---|---|
| Acknowledge | 1 business day | We confirm receipt and check the notice is complete |
| Action | 5 business days | We disable access to the identified material |
| Notify | Same day as action | We forward the notice to the customer, including your contact details |
| Counter-notice | Any time after | Forwarded to you; access restored after 10 business days unless you file suit |
We disable the narrowest thing that addresses the complaint. Where material sits inside a running application we contact the customer first, unless the claim concerns material that is plainly published.
Filing a counter-notice
If you are a customer and believe material was removed in error, send us:
- Identification of the material and where it appeared before removal.
- A statement, under penalty of perjury, that you have a good-faith belief it was removed by mistake or misidentification.
- Your name, address, telephone number, and email.
- Consent to the jurisdiction of the DIFC Courts, or of your local courts if you are outside the UAE.
- Your signature.
Repeat infringers
Three valid, uncontested notices within 12 months results in account termination. We keep a record of notices for this purpose and count only those that were not successfully countered.
Transparency
We publish an annual count of notices received, actioned, and countered, with no customer identifying information.
Contact
Darwa Technologies FZ-LLC, Dubai Internet City, Dubai, United Arab Emirates. Written notice may be sent to legal@darwa.com. Security reports go to security@darwa.com. Privacy requests go to privacy@darwa.com.