Terms of Use

These terms govern your use of Darwa. By creating an account or deploying a service, you agree to them on behalf of yourself and any organisation you represent.

1. Your account

You must be 16 or older and provide accurate details. You are responsible for activity under your account, for the people you invite, and for the roles you assign them. Keep credentials secure and tell us promptly if you believe an account has been compromised.

2. Ownership of content

You keep all rights to your code, data, and configuration. You grant us only the licence needed to host, build, transmit, back up, and display it in order to provide the service — nothing more, and nothing that survives deletion of the content. We do not train models on it.

3. Payment

• Paid plans are billed monthly in arrears for usage and in advance for fixed plan fees.
• Compute is metered per second; storage per GB-month. Estimates are shown before you commit.
• Invoices are due on receipt. Failed payment triggers reminders across 14 days before suspension.
• Prices may change with 30 days notice. Existing annual commitments hold their price to term.
• Taxes are added where applicable. Valid VAT or TRN identifiers are honoured.

4. Free tier

Free resources do not expire and free web services do not sleep. They carry usage limits, no uptime commitment, and community support. We may reclaim free resources in a project with no activity for 12 months, after emailing you twice.

5. Uptime and credits

We target 99.9% monthly availability on paid plans and 99.99% on Scale plans with a signed agreement. If we fall below the target, request a credit within 30 days and we apply it against the next invoice: 10% of the monthly fee below target, 25% below 99.0%, 50% below 95.0%. Credits are the sole remedy for missed availability.

6. Acceptable use

Your use must comply with the Acceptable Use Policy. Serious or repeated breach permits immediate suspension of the offending workload.

7. Suspension and termination

You may cancel at any time; billing stops at the end of the period and resources are deleted after 14 days, during which you can export. We may suspend for non-payment, breach, or legal requirement, giving notice first except where an emergency or a court order prevents it. On termination for our breach, we refund prepaid fees for the unused term.

8. Changes to the service

Features may change. We give 90 days notice before removing a generally available feature you use, and offer a migration path. Beta and features marked “Soon” carry no such commitment and may change or be withdrawn.

9. Warranties and disclaimers

We provide the service with reasonable skill and care. Beyond the commitments in these terms and the DPA, the service is provided as-is; we do not warrant that it will be uninterrupted or error-free, and you remain responsible for the design and testing of your application.

10. Limitation of liability

Neither party is liable for indirect, incidental, or consequential loss, or for lost profits, revenue, or data, except where caused by wilful misconduct. Our aggregate liability is capped at the fees you paid in the 12 months before the claim. Nothing here limits liability that cannot lawfully be limited.

11. Indemnity

You indemnify us against third-party claims arising from your content or your breach of these terms. We indemnify you against claims that the platform itself infringes a third party’s intellectual property rights, provided you tell us promptly and let us handle the defence.

12. Governing law

These terms are governed by the laws of the Dubai International Financial Centre, and disputes are subject to the exclusive jurisdiction of the DIFC Courts. Either party may still seek injunctive relief wherever necessary to protect its rights.

Contact

Darwa Technologies FZ-LLC, Dubai Internet City, Dubai, United Arab Emirates. Written notice may be sent to legal@darwa.com. Security reports go to security@darwa.com. Privacy requests go to privacy@darwa.com.